For patients and families
A first visit with a hematologist or oncologist can feel like a lot. Here is what will happen, what to bring, and how to reach us.
Your first visit
Your physician will review the records that brought you to us, examine you, and explain what they think is going on and what should happen next. Many first visits end with further tests rather than a treatment decision. Plan on about an hour, and bring someone with you if you can. A second set of ears helps.
What to bring
- Photo identification and your insurance card.
- A referral or authorization from your primary care physician, if your plan requires one.
- A list of every medication, vitamin and supplement you take, with doses.
- Recent lab results, imaging reports and pathology reports, or the name of the facility that has them so we can request copies.
- Your questions, written down.
Insurance
Our offices accept Medicare and many commercial, Medi-Cal managed care and Medicare Advantage plans. Participation varies by office, so please call the office you plan to visit and confirm your plan before your first appointment.
Video visits
Some follow-up visits can be done by video when your physician agrees it is appropriate. Ask when you schedule.
Reaching your office
Each clinic has its own phone and fax, listed on its page. If you cannot get through, leave a message with your name, date of birth and a call-back number; the office will return your call. For a medical emergency, call 911.
Your privacy
We follow federal and California privacy law in handling your health information. Our Notice of Privacy Practices explains how your information may be used and the rights you have over it.
